Relevant Keywords : Audio-Conference, Tele-Conference,
Tele-Seminar, Tele-Class, Conference Call, Conference Bridge, Poweruser,
Virtual Meetings, Conference, Muting, Recording, Customised Greeting,
The business of meetings is changing! With the advances
in telecommunications technology in recent years, people are able
to save time, money and stress by having ‘virtual meetings’
with an Audio-Conference and no special equipment is required
- you only need a touch tone phone.
Calls are charged on a pence per minute
basis to the nearest second. Calls can be billed to one person or
company OR individuals can register with Premier and pay for their
own call time.
We run two main types of audio-conference
call, one allows access to a conference by simply dialling a phone
number, the other requires the entry of an ID and a PIN number to
uniquely identify the caller.
In Audio-Conference (Invoiced)
This type of conference is appropriate when the bill
is to be paid by a company or by the conference organiser ( not
the individual callers ).
When people dial the conference number, they will
be greeted by a message of the form "Welcome to XXXX Conferencing"
( where XXXX is the name of your company or organisation ). They
will then be connected to the call.
A call log is generated showing the connection time
and duration of each participant in the call. The call will be invoiced
according to this log.
Invoiced calls can be held on any type of dial-in
number (e.g. 020 (London), 0845 (Local Rate), 0800 (Freephone)),
the price of the call will depend on the type of dial-in number
Direct Dial In Audio-Conference
/ Tele-Seminar / Tele-Class (Paid via Phone Bill)
This type of call is appropriate where each individual
caller pays for their time on the call through their telephone bill.
Tele-Classes and Tele-Seminars are usually run in this manner.
The features detailed below (mute, recording etc)
can be used on these calls.
Calls are usually run on 0844 numbers.
Individual Payment Audio-Conference
This type of conference is only appropriate if a group
requires live conferences and archives of past conferences to be
maintained. The group should arrange for members to open accounts
with Premier prior to calls commencing.
On registering a payment method with Premier, each
individual caller is assigned a unique 4-digit ID and PIN number..
Once a participant has his ID and PIN numbers ( see
below ), he dials into the conference number ( Premier supply and
allocate the telephone numbers for each conference ).
The caller will be welcomed to the conference, he
will be asked for his ID number, and the his PIN number. If these
match, the caller will be connected to the conference and will be
able to take part.
Premier will set up particular ID numbers (as requested
prior to the conference) as designated powerusers, these callers
have the ability to use conference control features such as muting
of non-powerusers and recording of the call.
Each caller is billed ( to 0.1 pence ) per second
for the time that he remains on the line. To leave the conference,
he simply puts the phone down.
Setting Up An Individual Account
An account is set up by calling Premier and paying
a setup fee together with an initial deposit to be put into the
account.An account number (ID) number and a matching PIN number
are issued. The account holder is then ready to join any conference.
The account can be set up immediately over the phone
if a credit or debit card is used. If cheques or money orders are
used, then Premier will wait for their arrival before allocating
Each participant pays standard phone charges to his
telecommunications provider ( e.g B.T ) for the call to the audio-conference.
This charge appears on his normal phone bill.
In addition, each participant pays a per minute charge
to Premier Voicemail Ltd. This charge will be deducted from the
participants’ account. When the account drops below an agreed
level, it will be topped up automatically by Premier ( if the participant
pays by credit card ). If payment is by cheque or PO, the account
holder must ensure his account is in credit before joining a conference,
otherwise he may be denied access.
Premier sends the account holder a combined statement
of usage and invoice each time an account is topped up.
The Premier conferencing system supports the following
features, which are all included at no extra charge (except where
Phone Number Types: Premier can supply
all commonly used phone numbers, the required type will depend on
the conference type and also whether world-wide access is required.
Recording of Audio-Conferences: Conferences
or parts of conferences can be recorded and made available in various
forms (e.g. as a listen-only replay on the same telephone number,
as an MP3 file on our website, as an MP3 or Audio CD). Note charges
apply to provision of MP3 files and CD's.
Muting: Individual users can mute/unmute
themselves by pressing the 3 key during a conference. In large conferences
designated "powerusers" have the capability to mute all non-powerusers
on an audio-conference. This can be useful for removing noisy lines.
Music: Premier can play music at the
start of an audio-conference as an introduction and indication that
the conference will start soon
Customised Greeting: Your organisation
can have its own welcome message, for example "Welcome to ABC Conferencing"
Beep-On-Join: Callers will hear a "beep"
each time somebody joins the conference call. This is not recommended
for large calls.
Mixed Playback: With this feature, a
poweruser may start the playback of some pre-recorded information.
This playback may be stopped and restarted by the poweruser as often
as necessary to deal with any points raised.
Dial-Out: You can connect your local
conference to another audio-conference in another country with the
dial out feature. You do however, pay for the outgoing call.
All charges are available by contacting Premier Voicemail
on 020 8236 0236 or using our contact form